Solve problems in 10 minutes, not 10 meetings
The IDS Process (Identify, Discuss, Solve) is the structured framework that turns vague issues into actionable solutions. Stop talking in circles. Start solving.
IDS in Action
Live ExampleOnboarding process is too complex and confusing
Lost $120k MRR in Q1, trending worse
Most teams talk in circles
A proven process that actually solves things
Get to the root cause, not symptoms
The Identify step forces teams to dig deeper. What's the real problem? Not "sales are down" but "we're targeting the wrong customer segment."
- Guided questions to uncover root causes
- Team collaboration on problem definition
- AI suggestions based on similar past issues
- Link issues to affected rocks and metrics
Identify Root Cause
Churn Rate: 2.5% (above 2% target)
Team Discussion
We need to reduce the setup from 10 steps to 3-4 max. Most customers don't need all those features on day one.
Agreed. Plus we should add contextual help and video tutorials for each step.
Simplify onboarding to 3-4 steps with embedded video tutorials
Collaborative brainstorming, structured
The Discuss step brings the team together to explore solutions. Not a free-for-all— a focused conversation on the identified root cause.
- Threaded discussion tied to the issue
- Emoji reactions to surface consensus
- AI summary of key discussion points
- Timer to keep discussion focused (10 min max)
Turn decisions into action items
The Solve step converts discussion consensus into concrete action items with owners and deadlines. No more "we'll figure it out later."
- Auto-create to-dos from solution
- Assign clear owners to each action item
- Set realistic deadlines
- Link action items to next week's Level 10 agenda
Solution & Action Items
Redesign onboarding to 3-4 steps with embedded video tutorials